Access and support
Each product’s official release files and purchase or download channel are the source of truth for entitlement and version information. This page helps you prepare a useful question when something goes wrong.
🧯 Before asking for help
Check the release. Confirm the exact resource and version.
Read the docs. Read the included README and release notes.
Capture the error. Copy the first relevant server or client console error.
Describe the steps. Write down what is needed to reproduce the problem.
Remove secrets. Strip passwords, tokens and license keys from any screenshot or log.
📋 Include in your request
ProductNomad script name and version.
EnvironmentFramework, server artifact and required dependency versions.
Expected / actualWhat should happen and what did happen.
ReproductionShort numbered steps from a fresh join.
EvidenceFirst error line and screenshot or short clip if useful.
💬 Where to ask
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